Can I return a mould?

Yes. If you are a private consumer, you have 14 days from delivery to exercise your right of withdrawal, as provided by law, without having to provide reasons. We only ask that the mould is intact, unused, and in its original packaging, as it is a product intended for food contact.

To initiate a return, write to us at info.easylabdistribution@gmail.com with your order number: we will provide you with the return address. Return shipping costs are borne by the customer, unless the product is defective or incorrect. The refund is issued within 14 days of receiving the return, using the same payment method used for the purchase.

What if the mould is defective?

All our products are covered by a 24-month legal warranty of conformity. If you find a manufacturing defect, please write to us with photos and your order number: we will replace or refund the product, including shipping costs.

Essence Easy Pastry Lab is an artisan company of molds and equipment for pastry chefs and chefs.
We were born from the practical need for reliable, durable, and precise tools for the most complex processes.
We conceive, design, and build the equipment we ourselves would like to use, with the aim of making your work easier and maximizing the value of each of your creations.

Every one of our molds is the result of a rigorous artisanal process. From the silicone pouring to the final finishing, we meticulously attend to every detail to ensure you receive an excellent and long-lasting product.
Since we do not work with industrial assembly lines, we dedicate the necessary care to each individual piece to guarantee this standard of quality and
we ask for a few extra days of patience compared to a traditional e-commerce.

Are the molds food-safe?

Yes. We exclusively use platinum-cured silicone certified for food contact, resistant from [-40°C to +230°C]. You can use them in the oven, blast chiller, freezer, and dishwasher.

How long will it take to receive my order?

Since each mold is handcrafted, order fulfillment takes 10 business days from payment confirmation. To this, courier delivery times must be added, which are generally 24–72 hours in Italy.

In summary: from the moment of your order, you will receive your mold approximately within 10+3 business days. If an item is on pre-order, the estimated shipping date is indicated directly on the product page.

What does "pre-order" mean?

Some molds sell out very quickly. With a pre-order, you reserve your piece from the next production batch: on the product page, you will always find the estimated shipping date, and we will notify you by email as soon as your order leaves the workshop.

How can I track my shipment?

As soon as your order is handed over to the courier, you will receive an email with the tracking code. If after 24 hours the tracking shows no updates, don't worry: sometimes courier systems update with a slight delay.

My shipment is delayed, what should I do?

Write to us at info.easylabdistribution@gmail.com stating your order number: we will immediately open an inquiry with the courier and keep you updated until delivery. Even though transportation is managed by external partners, your order is our responsibility, and we will monitor it until it is in your hands.

The package arrived damaged, what should I do?

We're sorry, and we'll fix it together. Here are the steps that help us sort everything out as quickly as possible:

1. If the damage is visible upon delivery, we ask you (when possible) to sign with the courier, adding the phrase "accepted subject to inspection": it's a small gesture that significantly speeds up the refund process with the carrier.
2. Take some photos of the package and the damaged contents.
3. Write to us as soon as possible (ideally within 48 hours of delivery) at [email], attaching the photos and your order number.

At that point, we'll take care of everything: depending on the case, we'll send you a new mold or proceed with a refund. The photos and timely report are not a bureaucratic formality: they are what allow us to claim from the courier without making you wait.

I received a different item from the one I ordered

It rarely happens, but it can: write to us within a few days of delivery with a photo of the item received and your order number, and we will send you the correct one at our expense.

Can I request an invoice?

Certainly. If you have a VAT number, please enter your billing details (company name, VAT number, SDI code or PEC) at the time of order, in the dedicated field during checkout: the invoice will be sent to you automatically.

If you forgot, no problem: write to us as soon as possible and in any case by the end of the month in which you placed the order. After that date, due to fiscal constraints on VAT settlement, we are unfortunately no longer able to issue it — which is why we advise you to request it immediately.

As an artisanal company with firsthand experience in the workshop, we have the expertise to develop equipment based on your ideas. However, a custom project isn't simply a catalog order: it requires consulting, design, prototyping, and testing. For this reason, customized projects necessarily have different lead times and costs than standard products. If you have a specific project in mind to enhance the identity of your business, please contact us by email with all the details: we'll evaluate the technical feasibility together and provide you with a personalized quote.